Field Service Engineer - Jobs in Buckinghamshire - 1891434

KBA Recruitment
Job Summary
  • Skills Electro-mechanical,Field Service,Break Fix
  • Job Type
    Permanent, full-time
  • Telecommuting
    N/A



Job Description

Global Currency Technology Manufacturer require a Field Service Engineer for the Milton Keynes area

Base salary 24k + vehicle +++ etc.

Skills required

Mechanical Engineering

Electrical Engineering

2 -3 years professional experience

Job

Provide timely and accurate diagnostic reports for the customer/technical team

Attend, evaluate and repair customers equipment on site

Provide structures customer training

Workshop repair and returns

Submit paperwork in accordance with company and customer guidelines

Responsibilities

Customer Care: Attend Customer premises and repair and service equipment to highest standards.

Attending customer premises and provides structured training to minimise product misuse.

Provide customers with Training documentation where appropriate.

Provide and meet Expected Time of Arrival quotes.

To be flexible and adaptable to the Service Administrators / Service Manager / Customers requests to incorporate urgent requests for work.

Liaise with Service Manager (or Service Administrator in his /her absence) regarding calls that require additional intervention prior to successful conclusion.

Call the office before leaving any site without affecting a complete repair.

Carry out any other reasonable requests and activities associated with ensuring we exceed the expectations of our customers and the successful running of the department and the company

Docket/Paperwork: Complete a docket and send to the office after each call signed by the customer, provide customer paperwork in a timely manner to the office weekly. Expenses must be in the office on time and receipts separated and recorded accurately

Security: Maintain all security requirements of the company and the customer, to safeguard you, the customer and the company

Car Stock: Perform monthly stock check. Order any repairs efficiently and in good time to ensure response times are not affected by poor stock management

Car Maintenance: Maintain your car in a legal and roadworthy condition. Ensure any repairs required are booked in to the correct garage in a timely manner and a loan car arranged.

Information Flow: Provide any relevant information from the customer, back to the office person responsible for the Customer or Service Manager reference repair to the customers machines.

Tools: Secure and look after all equipment provided by the company - ipad, mobile phone, tool kit


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