Customer Service Agent Insurance Company Location: North End, Portsmouth Salary: 17,000, after passing probation rising to 17,500 Full Time, Permanent Hours: MondayFriday shifted between the hours of 8am8pm and 1 in 3 Saturdays 92pm (37.5hrs) Full Training ProvidedThe Company A leading and rapidly expanding insurance group who have benefitted from a string of successive achievements and impressive accolades, including 42 award wins in the last three years alone, a Gold Standard tribute from Investors in People and Extraordinary status in The Sunday Times 100 Best Company to Work for, for four years running.This is a fantastic opportunity to join a fast paced, fun and vibrant office where youll receive first class inhouse training and coaching within a supportive environment. There is excellent potential to progress your career and advance upon your skillset and experience with the ability to gain qualifications while you work!The Job Role We are looking for enthusiastic and customer focused Telephony Agents to join our Telematics team (black box insurance). This is a unique, advanced and innovative technology which is great for those drivers who only use their cars once in a while and are frustrated by the high cost of car insurance. Its also great for younger drivers aged between 1725 who often get penalised with high premiums.The main aim of the role is to maximise customer sales and all revenue opportunities whilst providing effective customer service by handling calls and facilitating customer enquiries.Responsibilities Handle all telephone calls to maximise retention targetsProvide the customer with relevant informationTo handle all customer service enquiries effectivelyGeneral administration dutiesDevelop and maintain a competent level of technical, product and system knowledgeAdhere to individual and team targetsMaintain strong relationships The Successful Candidate Good communication skills at all levels Results orientated Work well under pressure Ability to remain motivated in a changing working environment Good keyboard skillsDesirable: Experience of working in a telephone based or customer service environment Basic knowledge of insurance products and principlesThey offer the following standard benefits for working with us: Health care Cash PlanCompetitive pension contribution scheme22 days Holiday plus bank holidaysCompany Sick PayLife Assurance Perks of the job include: Brand new, top of the range onsite free gym for all staff membersService canteen (open for breakfast, lunch and dinner)Dress down FridaysMulti store gift cards HoursThe working hours will be on a shift basis, 37.5 hours per week. To apply for this position, you MUST be committed to work between the hours of 8am8pm Monday to Friday and oje in every 3 Saturdays 9am2pm.This is a fantastic role based in an award winning company so If you feel you have the right skills, drive and enthusiasm, please apply today or callfor more information.