Customer Service Advisor - Jobs in East Croydon - 1621079

Allianz Partners
Job Summary
  • Skills Calls, Insurance Policies
  • Job Type
    Permanent, full-time

Job Description

Allianz PartnersHere at Allianz Partners, we offer a personable and professional service to our customers. We are passionate about helping people during their time of need and all of our employees bring their unique skills to make this happen.We offer excellent career progression opportunities and support the training and development of our employees, shown by our Investors In People accreditation, reawarded this year.Objective of the RoleWe are currently recruiting for new team members to join our ever growing Finance & Insurance Policy Sales department.You will be required to maximise finance and insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems accordingly. You will need to provide a professional, efficient and proactive sale and administration service, reflecting the brand values of Allianz Worldwide Partners and the client that youre representing.Location / HoursThe role is based at our East Croydon office.35 hours per week. Weekly rotating shifts varying from 84, 95 or 106 + one Saturday per month 91 (you will work a 91 shift midweek during the same week of your Saturday shift).Due to the nature of this position, hours may vary in line with the business and client needs.What will the role involveCall handling
  • Handle all calls within performance targets and professionally following call scripts and sales guidance materials.
  • Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials.
  • Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs.
  • Actively attempt to build rapport with all callers.
  • Correspondence/Administration
  • Respond to incoming correspondence in accordance with agreed procedures.
  • Carry out administrative tasks as required within the department.
  • General
  • Capture all necessary information precisely and accurately relevant to product sales.
  • To undertake other ad hoc duties as requested by your Manager.
  • Operate within and adhere to the constraints of the current FCA regulations.
  • About youIn order to be successful within this role you will ideally have experience within a call handling role. Preferably within sales or insurance/warranty call centre environments.You should have an excellent telephone manner and be able to demonstrate a strong customer focus.As you will be using multiple systems, you should have a good level of IT literacy and be able to learn new systems and processes quickly. Required skills
  • Administrative
  • Calls
  • Insurance
  • Insurance Policies
  • Sales

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